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레로쉬는 스위스는 물론 스페인, 중국 또는 자매대학 런던으로 이동하여 전 세계 3 국가 3개 캠퍼스에서 Hospitality Management 를 교육시키는 호스피탈리티 경영대학교입니다. 레로쉬 글로벌 캠퍼스들은 이론과 실무의 완벽한 조화에 기초를 둔 레로쉬의 전통적인 스위스 호텔경영학 교육 시스템을 도입하여 국가적 특성에 적합하게 설계된 커리큘럼을 운영하고 있습니다.
학생들은 원할 경우 이들 글로벌 캠퍼스에서 한학기 내지 두 학기 동안 순환 교육을 받을 수 있습니다. 학생들은 보다 다양하고 국제적인 환경 하에서 공부함으로써 미래의 국제적인 호스피탈리티 업계의 리더로서의 소양을 갖추게 될 뿐만 아니라 졸업 후 국제적인 인적 Network 기반을 쌓을 수 있게 됩니다.
– 서비스 제공에 관한 계약 이행 및 서비스 제공에 따른 요금정산 콘텐츠 제공 , 구매 및 요금 결제
– 고객 관리: 고객 서비스 이용에 따른 본인확인 , 개인 식별 , 불량회원의 부정 이용 방지와 비인가 사용 방지 , 가입 의사 확인 , 연령확인 , 불만처리 등 민원처리 , 고지사항 전달
– 마케팅 및 광고에 활용 : 신규 서비스(제품) 개발 및 특화, 이벤트 등 광고성 정보 전달, 접속 빈도 파악 또는 회원의 서비스 이용에 대한 통계
■ 수집하는 개인정보 항목
회사는 정보주체가 고객서비스(상담신청, 상담, 서비스 신청 등)를 이용하기 위하여 고객의 개인 정보를 제공할 때의 서비스 제공을 위한 필수 정보와, 보다 향상된 서비스 제공을 위한 선택정보를 온라인상 입력방법을 통하여 수집하고 있습니다. 수집하는 개인정보의 범위는 아래와 같습니다.
개인정보 수집항목
– 필수항목: 이름, 생년월일, 전화번호 , 이메일, 주소, 여권사본,
– 선택항목: 직업, 학력, 이력, 유학동기, 유학계획, 유학목적 등 입학 지원을 하기 위하여 해당 교육기관에서 요청하는 개인 정보.
– 자동수집 항목 : 접속로그( 접속시간, 접속 아이피,접속 웹브라우져종류,서비스 이용 기록 )
개인정보 수집방법
정보주체는 웹사이트 또는 서면 절차를 통하여 개인정보처리방침과 이용약관 각각의 내용을 확인하고 ‘동의’ 또는 ‘동의하지 않는다’ 문구를 선택 할 수 있습니다. 정보 주체가 ‘동의’ 문구를 선택한 경우에는 개인정보 수집에 동의한 것으로 봅니다.
■ 개인정보의 안전성 확보 조치
회사는 [개인정보보호법] 제29조에 따라 다음과 같이 안전성 확보에 필요한 기술적, 관리적 안전성 확보 조치를 취하고 있습니다.
관리적 안전성 확보 조치
– 개인정보의 안전한 처리를 위하여 ‘내부관리계획’을 수립하여 2012년 3월 1일자로 시행하고 있습니다.
– 회사 내부의 ‘Privacy Policy’를 수립하고 2012년 3월 1일자로 시행하여 개인정보보호를 강화하였습니다.
– 개인정보 처리 관련 안정성 확보를 위하여 정기적(년 1회)으로 자체적인 감사를 실시하고 있습니다.
– 개인정보를 처리하는 직원을 지정하고 담당자에 한정시켜 최소화 하여 개인정보를 관리하는 대책을 시행하고 있습니다.
기술적 안전성 확보 조치
– 회사는 해킹이나 컴퓨터 바이러스 등에 의한 개인정보 유출 및 훼손을 막기 위하여 보안프로그램을 설치하고 주기적인 갱신 및 점검을 하며 외부로부터 접근이 통제된 구역에 시스템을 설치하고 기술적/물리적으로 감시 및 차단하고 있습니다.
– 개인정보를 처리하는 데이터베이스시스템에 대한 접근권한의 부여,변경,말소를 통하여 개인정보에 대한 접근통제를 위하여 필요한 조치를 하고 있으며 침입차단시스템(방화벽)을 이용하여 외부로부터의 무단 접근을 통제하고 있습니다.
– 정보주체의 개인정보는 비밀번호는 암호화 되어 저장 및 관리되고 있어, 본인만이 알 수 있으며 중요한 데이터는 파일 및 전송 데이터를 암호화 하거나 파일 잠금 기능을 사용하는 등의 별도 보안기능을 사용하고 있습니다.
물리적 안전성 확보 조치
– 개인정보를 보관하고 있는 물리적 보관 장소를 별도로 두고 이에 대해 출입통제 절차를 수립, 운영하고 있습니다.
– 개인정보가 포함된 서류, 보조저장매체 등을 잠금 장치가 있는 안전한 장소에 보관하고 있습니다.
■ 동의를 거부할 권리 및 거부 시 불이익
위 개인정보 중 필수적 정보의 수집/이용에 관한 동의는 계약의 체결 및 이행을 위하여 필수적이므로, 위 사항에 동의하셔야만 서비스의 제공이 가능합니다. 위 개인정보 중 선택적 정보의 수집/이용에 관한 동의는 거부하실 수 있으며, 다만 동의하지 않으시는 경우 회원제 서비스의 이용이 제한됩니다.
■ 개인정보의 보유 및 이용기간
회사는 법령에 따른 개인정보 보유 이용기간 또는 정보주체로부터 개인정보를 수집 시에 동의 받은 개인정보 보유, 이용 기간 내에 한하여 개인정보를 보유 및 처리합니다.
제공된 개인 정보 폐기를 요청하거나 개인정보의 수집 및 이용에 대한 동의를 철회하는 경우, 수집 및 이용목적이 달성되거나 보유 및 이용기간이 종료한 경우 해당 개인정보를 지체 없이 파기합니다.
단, 다음의 정보에 대해서는 아래의 이유로 명시한 기간 동안 보존합니다.
가. 회사 내부 방침에 의한 정보보유 사유
– 내 용 : 상담 관련 정보
– 보존이유 : 고객에게 원활한 상담 서비스 제공
– 보존기간 : 폐기 요청 시 까지
나. 관련법령에 의한 정보보유 사유
내용 보존이유 보존기간
계약 또는 청약철회 등에 관한 기록 전자상거래 등에서의 소비자보호에 관한 법률 5년
대금결제 및 재화 등의 공급에 관한 기록 전자상거래 등에서의 소비자보호에 관한 법률 5년
전자금융 거래에 관한 기록 전자금융거래법 5년
소비자의 불만 또는 분쟁처리에 관한 기록 전자상거래 등에서의 소비자보호에 관한 법률 3년
본인확인에 관한 기록 정보통신망 이용촉진 및 정보보호 등에 관한 법률 6개월
웹사이트 방문기록 통신비밀보호법 3개월
■ 개인정보의 파기절차 및 방법
회사는 원칙적으로 개인정보 수집 및 이용목적이 달성된 후에는 해당 정보를 지체 없이 파기합니다. 파기절차 및 방법은 다음과 같습니다.
파기절차
회원님이 회원가입 등을 위해 입력하신 정보는 목적이 달성된 후 별도의 DB로 옮겨져(종이의 경우 별도의 서류함) 내부 방침 및 기타 관련 법령에 의한 정보보호 사유에 따라(보유 및 이용기간 참조) 일정 기간 저장된 후 파기되어 집니다. 별도 DB로 옮겨진 개인정보는 법률에 의한 경우가 아니고서는 보유 되어지는 이외의 다른 목적으로 이용되지 않습니다.
파기방법
– 전자적 파일형태로 저장된 개인정보는 기록을 재생할 수 없는 기술적 방법을 사용하여 삭제합니다.
– 종이에 출력된 개인정보는 분쇄기로 분쇄하거나 소각을 통하여 파기합니다.
■ 개인정보의 공유 및 제공
회사는 이용자의 개인정보를 원칙적으로 외부에 제공하지 않습니다. 다만, 아래의 경우에는 예외로 합니다.
고객으로부터 수속 서비스 대행을 의뢰 받은 경우
법령의 규정에 의거하거나, 수사 목적으로 법령에 정해진 절차와 방법에 따라 수사기관의 요구가 있는 경우
■ 만 14세 미만 아동의 개인정보보호
법정대리인의 동의가 필요한 만14세 미만의 아동의 개인정보를 수집하지 않으며, 회원가입을 불허하고 있습니다.
■ 이용자 및 법정대리인의 권리와 그 행사방법
이용자는 언제든지 등록되어 있는 자신의 개인정보를 조회하거나 수정할 수 있으며 가입 해지를 요청할 수도 있습니다.
이용자들의 개인정보 조회,수정을 위해서는 ‘개인정보변경’(또는 ‘회원정보수정’ 등) 해지(동의철회)를 위해서는 개인정보관리책임자에게 서면, 전화 또는 이 메일로 연락하시면 지체 없이 조치하겠습니다.
귀하가 개인정보의 오류에 대한 정정을 요청하신 경우에는 정정을 완료하기 전까지 당해 개인정보를 이용 또는 제공하지 않습니다. 또한 잘못된 개인정보를 제3자에게 이미 제공한 경우에는 정정 처리결과를 제3자에게 지체 없이 통지하여 정정이 이루어지도록 하겠습니다.
회사는 이용자의 요청에 의해 해지 또는 삭제된 개인정보는 “회사가 수집하는 개인정보의 보유 및 이용기간”에 명시된 바에 따라 처리하고 그 외의 용도로 열람 또는 이용할 수 없도록 처리하고 있습니다.
■ 개인정보에 관한 민원서비스
회사는 고객의 개인정보를 보호하고 개인정보와 관련한 불만을 처리하기 위하여 아래와 같이 관련 부서 및 개인정보관리책임자를 지정하고 있습니다.
개인정보 관리담당자
성명 : 정 용준 팀장
전화번호 : 02-540-0747
이메일 : yjchung@atlaskorea.com
개인정보 관리책임자
섬명 : 정 재언 원장
전화번호 : 02-540-0747
이메일 : jaychung@atlaskorea.com
귀하께서는 회사의 서비스를 이용하시며 발생하는 모든 개인정보보호 관련 민원을 개인정보관리책임자 혹은 담당부서로 신고하실 수 있습니다. 회사는 이용자들의 신고사항에 대해 신속하게 충분한 답변을 드릴 것입니다. 기타 개인정보침해에 대한 신고나 상담이 필요하신 경우에는 아래 기관에 문의하시기 바랍니다.
– 개인정보침해신고센터 (www.118.or.kr / 국번없이 118)
– 대검찰청 사이버범죄수사단 (www.spo.go.kr / 02-3480-2000)
– 경찰청 사이버테러대응센터 (www.ctrc.go.kr / 1566-0112)
이 약관은 어학연수 절차대행업체 아틀라스 인터내셔널(이하 ‘사업자’라 함)과 어학연수 절차대행을 의뢰한 사람(이하 ‘고객’이라 함)간의 권리와 의무사항을 규정함을 목적으로 한다.
제2조(어학연수의 정의)
‘어학연수’라 함은 명칭 및 기간에 관계없이 외국의 어학연수기관 등(이하 “어학원”이라 함)에서 외국어를 습득하는 일체의 활동을 말한다.
제3조(참가프로그램 등)
① 어학연수프로그램은 아래와 같다.
1. 어학연수프로그램명 : ( 개월과정)
2. 연수기관 :
3. 국가 및 지역 :
4. 어학연수비용 : 원(달러) (입학신청료, 수업료, 기숙사비, 교재비 등)
② 어학연수참가자는 아래와 같다.
성 명 :
주민등록번호 : –
주 소 :
(전화번호 : )
소 속 :
제4조(대행업무의 범위)
1. 상담(절차, 어학원 정보, 교육과정, 현지 생활정보, 관련비용, 일정 등)
2. 관련 서류번역, 신청서 작성
3. 어학원과의 업무연락
4. 출국 전 오리엔테이션
5. 현지어학원 생활규칙과 환급기준 등의 설명 및 관련자료 교부
6. 고객의 별도 요청 시 어학원 연수비용 직접 송금 또는 대행
7. 비자서류 점검, 비자 신청서류 번역 또는 발급신청 대행
8. 현지 숙소 소개 및 숙소 예약 절차대행
9. 출국준비 및 출국절차 대행(항공권 예약 및 관련업무 처리), 현지 공항마중 안내
10. 신체검사 안내
제5조(절차대행수수료의 구성)
① 어학연수절차대행수수료(이하 “대행수수료”라 함)는 원이고, 구체적인 내용은 아래와 같다.
1. 상담 : 원
2. 서류번역 및 신청서 작성 : 원
3. 우편료 및 통신비 : 원
4. 비자발급 신청대행 : 원
5. 기타 : 원
② 위 대행수수료의 납부방식에 대하여 사업자와 고객이 협의하여 다음 중 하나를 선택하여야 한다.
1. 일시납
2. 분납
③ 신청인은 대행수수료 외에 비자 신청과정에서 발생하는 모든 실제 필요경비를 부담한다. 이에는 여권 신청료, 비자 신청료, 고객의 요청에 의한 국제 통화료 및 Fax요금, 서류 공증료, 의료 보험료 및 기타 ( )이 포함된다.
④ 절차대행수수료는 반드시 기입되어야 하며, 사업자는 제1항 및 제3항에 명시된 수수료 및 각종 실제 필요경비 이외의 명목으로 고객에게 기타 비용을 청구하지 않는다.
제6조(예상일정)
절차대행일정은 아래와 같다.
1. 서류번역 및 신청서 작성 : . . .
2. 신청서 발송 : . . .
3. 입학허가 예정일 : . . .
4. 출국 예정일 : . . .
제7조(사업자의 의무)
① 사업자는 제4조의 업무를 수행함에 있어서 선량한 관리자로서의 주의와 의무를 다하여야 한다.
② 사업자는 어학연수 상담 및 절차대행업무를 수행함에 있어서 주요정보(제4조 1호, 5호 및 8호)를 사실에 입각하여 정확한 정보와 자료를 제공하여야 하고, 계약서 및 약관, 현지 어학원 규정 등을 교부하여야 한다.
③ 사업자는 대행수수료가 추가적으로 발생하여 그 비용을 청구하는 경우에는 근거자료를 제시하여 그 이유를 설명하여야 한다.
④ 사업자는 학비 및 제반 수수료를 반드시 고객이 직접 현지 어학원 및 숙소에 납부하도록 안내한다. 다만, 고객의 서면 등에 의한 명확한 요청이 있는 경우에 한하여 사업자가 고객을 대신하여 학비 및 제반 수수료의 송금업무를 수행할 수 있고, 이 경우 사업자는 사업자 소정의 영수증을 우선 발급한 후 고객이 납부한 금전을 즉시 해당 어학원 및 숙소에 송금하며 어학원과 숙소로부터 영수증이 도착되면 이를 지체 없이 고객에게 전달하여야 한다.
⑤ 사업자는 고객과 어학원간에 분쟁이 발생할 경우 그 분쟁의 해결을 위해 고객에게 협조하여야 한다.
제8조(고객의 의무)
① 고객은 사업자가 절차대행업무를 원활하게 수행할 수 있도록 그에 따른 비용(대행수수료)을 지불해야 한다.
② 고객은 어학연수절차에 필요한 각종 서류 등을 지정된 기간 내에 사업자에게 제출하여야 하며, 사업자에게 제출하는 각종 서류 등은 사실과 부합하고 적법하게 발급된 것이어야 한다.
③ 고객이 연수프로그램 참가절차에 필요한 각종 서류는 고객이 직접 작성함을 원칙으로 하며, 사업자는 수정 및 보완을 고객에게 요청할 수 있다.
제9조(계약해제 및 손해배상)
① 고객은 사업자가 제7조의 의무를 위반한 경우에는 계약을 해제할 수 있으며, 이로 인하여 손해가 발생하였을 경우에는 손해배상을 청구할 수 있다. ② 사업자는 고객이 제8조에 명시된 의무를 위반한 경우에 계약을 해제할 수 있으며, 이로 인하여 사업자에게 손해가 발생한 경우에는 고객에게 손해배상을 청구할 수 있다. 제10조(계약의 해지 및 환급기준)
① 고객은 개인사정으로 대행계약의 중도해지를 요청할 수 있으며, 대행수수료의 환급기준은 다음과 같다.
1. 계약서 작성 후 해지 요청시: 대행수수료의 10% 공제 후 환급
2. 서류번역, 입학신청서 작성 후 해지 요청시 : 대행수수료의 30% 공제 후 환급
3. 어학원 신청서 발송 후 해지 요청시 : 대행수수료의 50% 공제 후 환급
4. 입학허가 받은 후 해지 요청시 : 대행수수료의 70% 공제 후 환급
5. 비자발급 완료 후 해지 요청시 : 대행수수료의 90% 공제 후 환급
② 사업자는 자기의 사정으로 절차대행계약을 이행할 수 없을 경우 대행계약의 중도해지를 요청할 수 있으며, 대행수수료의 환급 및 보상기준은 다음과 같다.
1. 계약서 작성 후 해지 요청시 : 대행수수료 환급 및 대행수수료의 10% 보상
2. 대행업무가 이루어지지 않거나 출국예정일이 3개월 이상 지연되는 경우 : 대행수수료의 환급 및 대행수수료의 30% 보상
③ 제1항과 제2항에 의해 대행계약이 중도에 해지되어 환급사유가 발생할 경우 사업자는 사유가 발생한 날로부터 15일 이내에 정산(환급)하여야 한다.
④ 고객이 고객의 사정으로 현지 어학원을 중도 해지한 경우 어학원 등록비와 숙소 등의 제반비용에 대한 환급기준은 해당 어학원 및 숙소의 기준에 따른다.
⑤ 사업자가 제7조 제2항에서 설명한 주요 정보와 실제가 다른 경우 등 사업자의 귀책사유로 고객이 현지 어학원을 중도 해지한 경우 고객은 발생한 손해에 대해 사업자에게 손해배상을 청구할 수 있다.
⑥ 사업자가 절차대행수수료를 할인하여 받거나 혹은 받지 않고 어학연수 절차 대행업무를 진행하는 경우에도 제5조 제1항의 항목은 기입하여야 하며, 고객이 절차 대행업무 중 중도해지한 경우 환급기준은 제1항에 따른다.
제11조(사업자의 면책)
① 사업자는 다음의 각호에 해당하는 경우에는 책임을 지지 않는다.
1. 고객이 제출한 서류 등이 사실과 어긋나거나 적법하지 아니하여 고객에게 불이익이 발생한 경우
2. 고객의 사정으로 비자발급이 거부된 경우
3. 고객이 희망하는 연수프로그램의 허용불가가 고객의 어학능력부족에 의한 경우
② 위 각호에 해당되더라도 사업자의 책임이 있는 사유로 이루어진 경우에는 그러하지 아니하다.
제12조(분쟁의 해결)
① 이 약관에서 규정하지 않은 사항은 당사자 간의 합의에 의해 해결하거나 합의되지 아니할 경우에는 관계법령 및 거래관행 등에 따른다.
② 제1항의 규정에도 불구하고 법률상 분쟁이 발생한 경우에는 사업자 또는 고객은 소비자기본법 또는 다른 법률에 따른 분쟁조정기구에 분쟁조정을 신청하거나 중재법 또는 다른 법률에 따라 운영 중인 중재기관에 중재를 신청할 수 있다.
제13조(계약이행 보증기간)
고객이 현지 어학원에 도착하는 일자에 어학연수 절차대행업무는 종료된다. 다만, 어학연수기간의 10% (1개월 보다 짧을 경우에는 1개월)에 해당하는 계약이행 보증기간 내에 고객과 어학원 또는 고객과 숙소 간에 분쟁이 발생할 경우 사업자는 그 분쟁의 해결을 위해 고객에게 협조하여야 한다.
제14조(관할법원)
이 계약과 관련된 분쟁에 관한 소송은 민사소송법상의 관할법원에 제기하여야 한다.
20 년 월 일
아틀라스 인터내셔널 대표 : 이 상 애 (인)
고 객 : (인)
– NATIONALITY : Canadian
– GRADUATION : 2009
– CAMPUS : Switzerland
– DEGREE : MBA in Hospitality with Finance
After graduating Shaheena worked for Six Senses Sanctuary Wellness Resort & Spa in Thailand, as Resort Operations Executive. When the group became Soneva, she was promoted to Soneva Group Operations Executive, responsible for properties in Thailand and the Maldives. Two years later, she relocated to Canada and was hired by FANS International Hospitality Group as Vice President and Director of Operations. In 2015 she won Who’s Who Professional of the Year.
Speaking about her time at Les Roches she says: “Les Roches MBA Program is unique as it helps its students to develop the capacity to strategically solve hospitality issues at a real-world level rather than using only scenarios. We had opportunities to work with hotels in Switzerland that were facing various problems and the process challenged students to work together as a team by using each of the team member’s strengths to determine the most successful outcome.”
– NATIONALITY : Spanish
– GRADUATION : 2001
– CAMPUS : Switzerland
– DEGREE : Diploma in Hotel Management
Since his graduation from Les Roches, Igor has carved out a very successful career in the luxury hotel business, leading him to his current role is as the hotel manager of the Knickerbocker in New York, lifestyle hotel.
Having been on the pre-opening team for three different hotels; as the Assistant In-Room Dining Manager for the Mandarin Oriental, New York in 2003, as the Rooms Division Manager, for the Mandarin Oriental, Shanghai in 2012 and now as the Hotel Manager for The Knickerbocker in 2013, it can be said that Igor is a pro at hotel openings.
What he has to say about the experience? “Everyone (he has actively encouraged his own employees and interns during his career) should have at least one hotel preopening experience in their life and stay with that hotel until it stabilizes. Not only will it show you the length and breadths of your mental capacities but it will also bring out the entrepreneur and creative mind in you”.
Igor’s advice to Les Roches students starting out in their career is to “never give up, everyone fails once in their career but it is how you pick yourself up and keep going that matters”. He credits his attitude and the great theoretical back ground that Les Roches gave him for facilitating his career in the luxury hotel market. Igor notes that the reputation of Les Roches opens many doors for employment within the luxury business.
– NATIONALITY : Swiss
– GRADUATION : 2004
– CAMPUS : Switzerland
– DEGREE : Bachelor Degree in Hospitality Management with specialisation in entrepreneurship
When talking to Stefan about why he chose to study at Les Roches he evokes the impression of community spirit and the sense of a strong family bond that reassured him and his parents in their decision that this was the best place to optimise his learning. That and the cultural diversity that Les Roches offered by way of its student body, faculty and career opportunities. “I still appreciate this decision today. I am truly grateful to Les Roches for giving me a great preparation for the industry”.
The most valuable and relevant lesson that Stefan learnt at Les Roches that has remained with him through his career in the industry is the importance of practical experience “to be a manager of people you need to have a sound understanding of their job. This only comes from experience”. Thus Stefan places great important on the need of a hospitality education in order to be successful in the hotel industry.
After graduating in 2004, Stefan joined the Starwood management training programme “Vita Futura” providing him with the platform to explore and confirm his passion for marketing. Once his training completed he rapidly progressed in his career with Starwood building a solid and varied expertise in Marketing, starting as Online Marketing Manager in the Arabella Golf and Spa Resort, progressing to Marketing Manager and subsequently Director of Marketing at the W, Barcelona. He has reached the goal of his 10 year plan which was to obtain a position in Starwood’s corporate office.
His advice to graduates looking to follow in his footsteps and achieve his success, “Make sure to be consistent in your approach and career goal. Always look for a role thinking two steps ahead. Ask yourself how will this job help you prepare for the next and ultimately your dream job”.
– NATIONALITY : Mexican
– GRADUATION : 2012
– CAMPUS : Switzerland
– DEGREE : MBA in Hospitality with Marketing
It was a long standing desire of Esteban’s to study at Les Roches once he had graduated from college, however he first went to learn his trade behind the stoves in the kitchen waiting for the right occasion to come when he could follow his dream to become a Les Roches student.
At 26 years old when the opportunity came up to upgrade and enhance his learning with an MBA at Les Roches he jumped at the chance. A move that he is still thankful for as his studies at Les Roches where for him the best times and have changed his life. “Les Roches gave me the chance to met the best hotel companies in the world in the school and interview with them allowing me to find the best fit for my personality and career aspirations”. He adds “I am very proud to have come from and represent the Les Roches family within the hospitality industry”.
In his current position as Assistant Manager of Room Service, Four Seasons Los Angeles, Esteban manages a team of 76 employees within 3 different departments (Room Service, Mini Bar and Pool). When reflecting on what his masters at Les Roches taught him and contributed to his ability to be successful in this managerial position, he lists thinking out of the box and looking for the best opportunities as key lessons from his studies. “Les Roches has provided me with the best tools to surpass every obstacle in life”. The similarities he has found between Les Roches and Four Seasons? “To always give the best of yourself with a smile and to treat others as you would like to be treated”.
– NATIONALITY : Italian
– GRADUATION : 1994
– CAMPUS : Switzerland
– DEGREE : Diploma in Hotel Management
Since graduating from Les Roches Bluche in 1994, Francesca’s career has taken her from Beijing to New York, and from Barbados to Brazil.
After first working as a Sales Manager for Swissotel Beijing, Francesca built up a busy career as a Marketing Executive in the luxury lifestyle sector. She has held past roles at the Muse Hotel and the Core Club in New York and has worked extensively as an independent consultant. Since then, Francesca has found entrepreneurial success as a health and wellness coach. Through her business, The Nourishing Seed, Francesca coaches clients all across the world and organizes wellness retreats in destinations like Barbados and Brazil.
– NATIONALITY : English
– GRADUATION : 2014
– CAMPUS : Switzerland
– DEGREE : Bachelor Degree in Hospitality Management with specialisation in entrepreneurship
Having specialized in Entrepreneurship during his BBA at Les Roches, naturally Chris was keen to start his own company. Together with his brother, Chris launched Nutristrength, a premium lifestyle nutrition brand. Within a few months of its opening, the business had already won awards for its products and presentations at events.
As co-founder, Chris wears many hats in his company, overseeing everything from marketing to product development and event management.
For Chris, entrepreneurial life is tough but well worth it: “I work long hours, my brain never switches off, and I have a hard time sleeping at night on particular occasions — but I absolutely love it and believe [opening a business] was the best decision I’ve ever made.”
– NATIONALITY : Lebanese
– GRADUATION : 2012
– CAMPUS : Switzerland
– DEGREE : MBA in Hospitality with Marketing
Bridging cultural differences is Lama’s area of expertise. Keen to travel and work abroad after graduating, she chose Dubai for its opportunities for growth. As a Consultant for Erga Group, Lama opens businesses in other countries, adapting each franchise to the region’s distinct needs, culture and business regulations.
Lama’s accomplishments include the launch of a 400-seat restaurant on one of the most fashionable streets of Jeddarh, Saudi Arabia — no small feat, as she says: “I knew this was a country where females have very limited authority, and logistically it is much easier for gents than for ladies. But as a female I had to grab the chance — to prove that I could still achieve it.”
Lama says Les Roches gave her the confidence to succeed in a fast, unpredictable industry. “Les Roches management has the foresight to enlist the best gurus in the industry to serve as full-time teachers or frequent lecturers. Holding this diploma will open a lot of doors for any graduate.”
– NATIONALITY : Dutch
– GRADUATION : 2007
– CAMPUS : Switzerland
– DEGREE : Bachelor Degree in Hospitality Management with specialization in Marketing
Meeting a recruiter from The Peninsula Chicago at Les Roches was a decisive moment for Jan. He had never even visited the USA, but that Career Day changed everything. Chicago has been home to Jan during the last nine years, and in that same time he has risen through the ranks at The Peninsula to become Director of Front Office. He began his career at the five-star hotel as a Management Trainee and took on roles such as Interim Spa Manager and Front Desk Manager before reaching his current position. “I didn’t plan to stay in one place for 9 years, but the opportunities kept coming, I was able to grow, and it never became dull.”
Innovation has played a major role in Jan’s career, and he credits Les Roches with encouraging him to trust his instincts and ideas. “I believe Les Roches allows you to be a thinker,” he observes. “Academically and in life they promote new ideas, and this enabled me to use my creativity to succeed. In my experience, Les Roches graduates are creative thinkers with can-do, hard-working attitudes. And that’s the reason I like to hire Les Roches graduates myself.”
– NATIONALITY : Fijian
– GRADUATION : 1987
– CAMPUS : Switzerland
– DEGREE : Bachelor Degree in Hospitality Management with specialization in Marketing
Carl Emberson’s career in luxury hospitality has taken him all over the world. He has worked in places like Fiji (his home country), Switzerland, Belgium, England, Uruguay, Brazil and Argentina. He is now Vice President of Operations and Marketing at Mayakoba: a unique, eco-friendly luxury development on Mexico’s Riviera Maya.
An entrepreneur from the start, Carl opened his first restaurant in Punta del Este, Uruguay while still a student at Les Roches. Since then, Carl has enjoyed a diverse and highly successful career. Notably, he has opened 6 restaurants, run a corporate hospitality company and an events company, and acted as GM for hotels and resorts across Latin America.
He attributes this variety to the education that he received at Les Roches: “Our studies at Les Roches effectively prepared us for a wide range of opportunities since they were based on excellence in service, attention to detail and creating experiences – all key factors in the service industry, especially in the luxury segment. So the opportunities are numerous and diverse, and the wonderful thing is that Les Roches prepares you more than adequately to succeed.”
– NATIONALITY : Kenyan
– GRADUATION : 2000
– CAMPUS : Switzerland
– DEGREE : Diploma in Hotel Management
Grace has more than 15 years of global experience working in the club management industry. Her dedication to the industry led her to undergo the years of intense professional training required to become a Certified Club Manager (CCM) through the Club Managers Association of America (CMAA). Today, Grace is operations manager at the prestigious Karen Country Club. On being a club manager, she says: “I love it — you’re constantly challenged. You’re trying to satisfy 5,000 members who want 20 different cuisines. You’re constantly thinking outside the box as to how to keep them satisfied.”
Today, Grace is committed to sharing her experience and creating development opportunities for ambitious club management professionals. For this reason, she has established the Club Managers Association of East Africa (CMAEA), an association in partnership with the CMAA that is the first of its kind in the region and the second in Africa. Grace says, “Once you find where your passion lies, that’s the greatest gift you can receive. First, you’ll be successful, and second, you won’t feel like you’re working; you’ll wake up every morning to do something you love.”
– NATIONALITY : Portuguese
– GRADUATION : 2006
– CAMPUS : Switzerland
– DEGREE : Bachelor Degree in Hospitality Management with specialization in Marketing
Since graduating from Les Roches in 2006, Duarte has worked all over the world. His career includes five years with Aman Resorts, including an experience managing the opening of the Aman Sveti Stefan in Montenegro, and two years working as general manager of L’AND Vineyards in Portugal. Now the General Manager for Hospitality Operations at The Haciendas Company, Duarte is dedicated to providing unique experiences for his guests in Salamanca and the nearby Duero Valley, Spain. Duarte’s knowledge of both the hotel and food & beverage side of operations is key to his success — at The Haciendas Company, Duarte oversees luxury accommodations in historical buildings, gourmet food production and local dining experiences. As Duarte says, “People are no longer just looking for a place to sleep — they are looking for an experience.”
Duarte cites exposure to the hospitality industry as the most important experience he had as a student. “Even if you are prepared academically and through practical experience, you learn more when you work. Internships in great hotels set a tone on the direction you want to take in your career. That training is also a seal of quality for employers; they know you have a strong foundation.”
– NATIONALITY : Spanish
– GRADUATION : 2013
– CAMPUS : Switzerland
– DEGREE : Bachelor Degree in Hospitality Management with specialization in Entrepreneurship
Ignasi’s career has taken him from the bustle of China’s urban hubs to the Mediterranean warmth of Barcelona, Spain. After working at the Four Seasons, JW Marriott and the Renaissance in Shanghai, Ignasi went to Xian for a new adventure: the opening of the first Spanish restaurant in the city. Together with Spanish hotel chain Gran Melia, Igansi worked on the pre-opening and successful launch of DUO Spanish Authentic Cuisine, now one of the hottest restaurants in Xian.
Today, Ignasi is the owner of Xocoa Petritxol, a Barcelona cafe and shop specialized in gourmet chocolate products. Running the outlet keeps him busy, but as Ignasi says, “People just walk through the door with a wide smile from seeing so much chocolate on show — it is very satisfying to work in an environment where both the staff and customers are pleased.”
As a graduate of both Les Roches Jin Jiang and Les Roches Switzerland, Ignasi made lifelong friends and gained international experience during his degree. In particular, he is thankful for the high level of education he received: “Not everything you study might make sense at the beginning, but when you are one or two years into your career, things that you learned at Les Roches start popping up in your mind. That is when you really understand what it was for.”
– NATIONALITY : German
– GRADUATION : 2006
– CAMPUS : Switzerland
– DEGREE : Bachelor Degree in Hospitality Management
Since graduating from Les Roches in 2006, Thomas’s career in food and beverage has taken him all over the United States. He has worked at the Hyatt Regency in Baltimore, Washington D.C. and Chicago, the Waldorf Astoria in Chicago, Rivers Casino in Des Plaines, IL, and the Hermitage Hotel in Nashville.
Now in California, Thomas is general manager at La Mar, an innovative, global restaurant and bar bringing Peruvian cuisine to San Francisco’s waterfront. Passionate about his profession, Thomas says, “No day is like another. I have 130 employees, and every day there is something new. One day I’ll spend more time in the kitchen, another day in front-of-house. In one day, we take care of up to 1,000 covers. Cranking that out, making it all work, gives you an amazing sense of accomplishment.”
Thomas credits his education with giving him a head start in the restaurant industry. Reflecting on his time at Les Roches, he says, “The thing I loved the most was the international community. Practicing your language skills, learning about different cultures, opening up your mind — that’s truly a unique opportunity.”
– NATIONALITY : Belgian
– GRADUATION : 2012
– CAMPUS : Switzerland
– DEGREE : Postgraduate Diploma in Hospitality Management
After completing a master’s degree in economics, Eline came to Les Roches to pursue her true passion: hospitality. Graduating as Class Valedictorian from the Postgraduate Diploma program, Eline began her journey into hospitality working at Renaissance Hotel Brussels as a Front Office Trainee. From there, she took on positions as Sales Manager at TRYP by Wyndham Antwerp, and as Conventions and Events Executive at Metropole Hotel in Brussels.
After several years working in the hotel industry and organizing corporate events, Eline launched her own business, Elegant Events. As a weddings and events planner, Eline’s goal is to “turn every event into a memorable moment.” She works with clients to help them celebrate special occasions and create personalized experiences. It is a job that Eline finds particularly fulfilling: “What I love about the event industry is that it’s a people business. It also encompasses diverse tasks involving organization, creative styling and giving advice.”
For Eline, the value of an education in hospitality is clear: “I believe that hospitality is needed in every industry. Making your clients feel at home, no matter what business you are in, is key to having clients who are happy and loyal. Why not go the extra mile?”
– NATIONALITY : Spanish
– GRADUATION : 2009
– CAMPUS : Switzerland
– DEGREE : Bachelor Degree in Hospitality Management
“I left the corporate world and came to The Slow wondering: How can we do things differently?” says Jose. “It’s like what Picasso said — ‘Learn the rules like a pro, so you can break them like an artist.’” A graduate of both Les Roches Marbella and Les Roches Bluche, Jose has had plenty of opportunities to learn the rules like a pro.
Jose’s international career includes positions at Franklyn Hotels & Resorts in London, Gansevoort Hotel Group in New York, COMO Hotels and Resorts in the Turks and Caicos Islands and Alila Hotels and Resorts in Bali. As General Manager of The Slow in Bali, Jose brings his ability to create personalized, exclusive experiences to this boutique hotel with bohemian flair. Jose has particularly enjoyed the challenges of overseeing the pre-opening and launch of The Slow, an eclectic island retreat that combines boutique accommodation with dining and drinks, art, local culture and interactive retail.
In Bali, Jose has also found an active community of fellow Les Roches alumni in the hospitality business. “It’s incredible the way the Les Roches network works,” Jose says. “All of my previous positions were related to Les Roches. It’s a great community.”
– NATIONALITY : French
– GRADUATION : 1990
– CAMPUS : Switzerland
– DEGREE : Diploma in Hotel Management
Eric Bouf graduated from Les Roches Switzerland in 1990 and spent the first part of his career in food and beverage management positions among leading hospitality and theme park operators spanning Asia to France. In the second part of his professional ventures, he joined major hotel companies to subsequently become Director of Food & Beverage and General Manager for medium and large properties within Marriott International Hotels.
Today, as founder and associate at Kwadrys, Eric facilitates and shares his rich operational experience in order to activate people and services development among hospitality and tourism properties. Taking hospitality as a model of guest interaction and people management, Eric help businesses — including those outside of hospitality, such as banks, dental cabinets and retailers — to enhance the guest experience. He also provides personalized coaching, often to young hospitality managers, on how to achieve career goals.
As guest speaker at the Winter 2016 Graduation Ceremony for Les Roches master and postgraduate students, Eric shared these words of advice: “Success doesn’t happen by accident. It’s the result of hard work, proper planning — and a great network. Your first network is right here in this room.”
– NATIONALITY : Colombian
– GRADUATION : 1983
– CAMPUS : Switzerland
– DEGREE : Diploma in Hotel Management
A true hotelier from the outset, Alvaro Rey graduated from Les Roches, Switzerland in 1983 and began his career at the InterContinental Medellin in his native country, Colombia. He quickly climbed the ladder within the group from Assistant F&B Manager to Resident Manager at the Hotel Del Lago InterContinental, Maracaibo, Venezuela and at the InterContinental Jordan, Amman, Jordan. He then returned to South America as General Manager of the Hotel Las Lomas Forum, Medellin, and went on to serve as General Manager of the InterContinental Cali, the InterContinental Sao Paulo, Brazil, and the InterContinental Buenos Aires, Argentina. From 2006 to 2009, Alvaro worked in Australia, serving as General Manager of the InterContinental Sydney, and since January 2009, he has held the role of General Manager of the InterContinental London Park Lane.
In January 2017 Alvaro Rey took on the new role of Area General Manager London & InterContinental Franchise Hotels Europe. He is now responsible for the flagship InterContinental London Park Lane and the entire franchise portfolio across the continent.
His sustainable approach to business, which rewards staffing development and community involvement, has increased RevPAR, reduced staff turnover, and won multiple awards. Alvaro’s exemplary commitment was recognized in 2012 when he was honored with the award for Best General Manager (upscale/luxury) at the Worldwide Hospitality Awards.
– NATIONALITY : Indian
– GRADUATION : 2007
– CAMPUS : Switzerland
– DEGREE : Diploma in Hotel Management
Since graduating from Les Roches Switzerland in 2007, Dhruv has enjoyed a successful career at luxury hotels across the US. Before becoming Director of Food and Beverage at Loews Hotel 1000 Seattle, Dhruv held roles in food and beverage management at Loews Regency San Francisco, Park Hyatt Washington D.C. and Trump International Hotel and Tower Chicago.
Dhruv credits Les Roches with shaping his business approach and entrepreneurial mindset. “All those hours spent on projects and practical learning made you think about how you can do each task better and more efficiently. When working at a hotel, you must find ways to be efficient, strong and profitable. And to me, this is the core of being an entrepreneur.”
From Chicago to Seattle, Dhruv has also worked alongside fellow Les Roches alumni — and hired Les Rochians for internships and full-time roles. “It gives me a sense of family and pride when I can hire or work with Les Roches alumni. When I collaborate with fellow Les Roches alumni, I know to expect nothing but the best!”
– NATIONALITY : Kenyan
– GRADUATION : 2009
– CAMPUS : Switzerland
– DEGREE : Bachelor Degree in Hospitality Management with specialization in Marketing
A degree in hospitality may be an unusual background for an artist, but alumnus Tahir Carl Karmali shows that there’s more linking the two fields than meets the eye. Named to Forbes 30 Under 30: Art & Style list in 2017, Tahir has developed a successful career as a mixed-media artist. The Kenyan-born, Brooklyn-based Les Roches graduate is also Artistic Director at limeSHIFT, a creative agency that provides art innovation consulting.
Working at limeSHIFT has been a perfect fit for Tahir’s background in art and marketing — his first major project as Artistic Director was the rebranding of the agency. “Though hospitality management, you learn how to deal with people,” he says. “At limeSHIFT, I work to connect artists with clients and to manage expectations.” The agency uses art as a catalyst for organizations to become more creative, productive and connected.
“There is something very entrepreneurial about being an artist,” Tahir says. “It’s about taking risks. You try things. You might take new material to embed in glass, and it might melt or turn into gold.” To current Les Roches students, he has the following words of advice: “Remember who you are in public and at work. Don’t lose yourself as an individual, and stay true to who you are.”
Tahir has won multiple awards and grants for his artwork, and he has completed several artist residencies, including the MacDowell and BRIC Visual Artist Residency. His works have been exhibited in Africa, Europe, North America and South America.
– NATIONALITY : Swiss
– GRADUATION : 2014
– CAMPUS : Switzerland
– DEGREE : Bachelor Degree in Hospitality Management with specialization in Entrepreneurship, Design and Project Management
Just a year after graduating, alumna Seraina Stadelmann became a training manager for over 3,000 employees at Swiss Medical Network: the second largest network of private clinics in Switzerland. Originally hired as an HR project manager, Seraina was soon promoted and given the opportunity to create a new department responsible for organizing trainings across the company’s 16 clinics.
As a training manager, Seraina works with many different departments, including healthcare and food and beverage. Fluent in French and Swiss German, Seraina is particularly well suited to the task of coordinating cross-company trainings in multiple languages. In addition, Seraina also manages recruitment visits at career fairs and hospitality schools across Switzerland.
For Seraina, hospitality plays a vital role in providing excellent healthcare service. She believes that patients should feel satisfied not only with the medical treatment they receive, but with their overall experience. “Our goal is to have patients leave and remember how great the food was, or how helpful and friendly the receptionist was. Those are the experiences that can make the difference.”
Seraina credits her education at Les Roches with preparing her for her current career. Leadership, project management skills and an eye for detail have all been vital to her success on the job. “I enjoy helping people. For me, healthcare and hospitality is a natural combination — the two share a common goal of customer care.”
– NATIONALITY : Singaporean
– GRADUATION : 2005
– CAMPUS : Switzerland
– DEGREE : Postgraduate Diploma in Hospitality Management
When Sharon came to Les Roches for her Postgraduate Diploma, she was looking for a change from her previous desk jobs. “My first degree was in accounting, and I really wanted to get into an industry where I could interact more with people. I’ve always been interested in tourism and traveling; Les Roches gave me the chance to try something different.”
After graduating, Sharon left Switzerland for the Philippines, taking on a management training position at The Peninsula Manila. But the desire to start her own restaurant — “something different from the corporate world, more personal and more fun” — led her to Singapore in 2006. There, together with her husband and fellow Les Roches alumnus Javier, Sharon took over a small café in Singapore’s Central Business District. Two years later, the pair opened Kilo Kallang, the first of several restaurants in Singapore and Bali that today make up the Series of Intentions (SOI) group. The group also runs Kilo Lounge, Kilo Bali, Camp Kilo Charcoal Club and two Grain Traders outlets.
Sharon credits Les Roches with giving her a strong network and confidence for her career. “Funnily enough, I’ve done a full 360 and gone back to accounting, but it’s still very different. I handle a payroll for more than 120 employees; I’ve gone from opening restaurants to running a holding company and figuring out how it all ties together. I enjoyed working in operations, but it’s good to be in the back end, building up our office and developing our marketing, accounting, operations management — a bit of everything!”
– NATIONALITY : Puerto Rican
– GRADUATION : 2005
– CAMPUS : Switzerland
– DEGREE : Postgraduate Diploma in Hospitality Management
From the age of 11, Javier dreamed of working in F&B and owning his own restaurant — an ambition inspired by the joy of bringing people together, and seeing how people feel in good restaurants.
Javier completed his Postgraduate Diploma at Les Roches Switzerland, where he also met his wife, Sharon. After graduating, he moved to Thailand to work in the Mandarin Oriental in Bangkok, before moving to Singapore with Sharon. The couple got their first taste of the local F&B scene by taking over a small café, Banh Mi, in the Central Business District.
Two years later, the pair opened Raw Kitchen Bar in Bukit Timah, which became the basis of the Kilo restaurants today. “Kilo began with an idea to offer ‘refined comfort food.’ We wanted to organize pig roasts, art parties — anything that involves the community.” Javier and Sharon opened Kilo Kallang in 2011, and now their company, Series of Intentions (SOI), also runs Kilo Lounge, Kilo Bali, Camp Kilo Charcoal Club and two Grain Traders outlets.
Of his time at Les Roches, Javier says, “I always tell people that Switzerland changed my life. It exposed me to so much in such a short amount of time.”
– NATIONALITY : Indian
– GRADUATION : 2001
– DEGREE : Postgraduate Diploma in Hotel Management
Shagun Mehra’s hunger for creativity saw her demonstrate her culinary skills on her own YouTube channel. From that, her passion and flair has resulted in her becoming a judge on television show Femme Foodies, advocating women working as professional chefs.
Co-judging the show, which airs on international network Living Foodz, came as a surprise to Shagun. “The show randomly contacted me on Facebook,” she said. “They had come across my YouTube channel and found my profile very exciting.”
Being on the show is a real thrill for Shagun, as it provides a platform to a gender still underrepresented in the industry. “Although a woman may usually head a domestic kitchen, female chefs in a commercial kitchen are still few and far between,” she said. “Although it is slowly changing, I’m delighted to advocate women working within gastronomy.”
Shagun also works as a chef and sommelier at Coco Shambhala, a collection of luxury villas in the Indian state Goa. “I love the platform I’m standing on. It does not tie me down, and allows me to create freely. It’s very fulfilling,” she said. “I love going out of my way to create memories through food and dining. My other responsibilities include creating new and exciting experiences, making it bespoke for each guest.”
For the future, Shagun is open-minded. “The only constant in life is change. I believe in evolving,” she said. “Whether Coco Shambhala expands across India or I go into making my own wine, I hope the future is equally, if not more, exciting than now.”
Studying at Les Roches was an experience Shagun would recommend to anyone. “The location is enriching in itself,” she said. “Plus, the experience of being in an international school can be of great learning. There are so many students from around the world – I made friends from China, France, Mauritius and many more! The cross-culture influence of language, food and lifestyle was highly enriching for me.”
Shagun believes Les Roches gave her the skills she needed to succeed in a challenging industry. “My program was well-rounded and I learnt skills in housekeeping, service, operations and management,” she said. “It’s a brilliant program with an incredible selection of teachers and guides.”
– NATIONALITY : Spanish
– GRADUATION : 2014
– DEGREE : Bachelor’s Degree in Hospitality
Internships play a big part in Les Roches programs, equipping students with valuable real-life experience. One student who excelled through this was Marta, who credits her two internships for giving her the knowledge and skills she needed to progress in the hospitality industry. This has helped her rise to the role of Deputy Manager at leading hotel Barceló Sevilla Renacimiento.
Marta’s first-hand experience of hospitality came at The Landmark in London. “My first internship played an important role in my life,” she said. “It was my first contact with the real industry, and helped me discover hospitality was my passion. I understood that in order to become a manager, you need to start at the bottom and gain the necessary knowledge.”
Returning to the Landmark for her second internship, Marta continued to hone her skills. “It placed me closer to individual guests, helping me develop the skills needed to solve difficult situations,” she said. “It made me grow as a person and as a professional. I discovered a new culture, learnt a new language and gained independence.”
In her current position, Marta is in charge of conducting regular operations team meetings, reviewing guests’ satisfaction and supporting the Hotel General Manager. Her aim is to become a GM within four years’ time, preferably at her current workplace. “Barceló Hotels invest in people,” she said. “They have hotels around the world, and the possibilities to move from one to another are infinite.”
Marta recommends Les Roches to anyone looking to succeed in hospitality. “Les Roches taught me the basic knowledge I needed to face the real hospitality world,” she said. “It gives students the chance to meet people from around the world and build an important network. It was the place where I discovered my passion for hospitality. I will always have good memories about it.”
– NATIONALITY : Italian
– GRADUATION : 1991
– CAMPUS : Switzerland
– DEGREE : Diploma in Hotel Management
For Les Roches alumnus Luca Virgilio, the world of hospitality was where he could combine fun with hard work. It’s these traits that have led to a hugely successful career in hospitality, managing five-star luxury hotels and recently giving a speech at a Les Roches graduation ceremony.
“By ensuring you have fun and enjoy what you do, hard work doesn’t feel like hard work,” instructs Luca. “That is the natural way of performing at your best.” Since graduating from Les Roches, Luca has continually done just that, leading to a succession of managerial roles. He is currently working for luxury hotel operator The Dorchester Collection, managing the iconic Hotel Eden in Rome. “My day is spent making sure our guests are having a fabulous time, and that myself and my executives keep relevant and run a profitable business,” Luca says. “I run a guest-centric operation, but it starts with the employees. If they’re happy, the guests will be happy and, in turn, the business will be successful and the owners will be happy.”
Luca chose Les Roches upon hearing of its great reputation. “I heard it would be a great education, plus I liked the idea of the school’s intimacy. It meant there’d be a great opportunity to be really nurtured by the teachers, as the classes would be smaller and more focused.”
Like many Les Roches alumni, Luca has maintained a close relationship with the school since graduating. In December 2017, he was asked to be a guest speaker at the graduation ceremony. “I was so happy and pleased to be asked,” he says. “I instructed the students to choose what they like and build a path from there. Every two years, build a new challenge that’s a step-up. Hard work is also important…there is no way around this.”
Luca believes that Les Roches set the groundwork when it came to needing the knowledge and skills to be a general manager. “It set the pace for things to come,” he says. “From the outset, in lower positions I was able to connect the dots better than other colleagues and had a better understanding of the big picture. It was a great schooling and at the same time great fun. It was a wonderful part of my life.”
– NATIONALITY : English
– GRADUATION : 2004
– CAMPUS : Switzerland
– DEGREE : Diploma in Hotel Management
When Les Roches alumnus Peter Meyer’s father passed away, he felt lost. After dipping his toe into the world of acting, he soon found himself swapping hospitality for Hollywood. Now he is releasing his first book, The Boy from the Wild, documenting his youth spent in a South African reserve, as well as his Les Roches experiences.
“I literally grew up in the wild,” explains Peter. “My dad had spent a lot of time in South Africa as a boy, and while there had fallen in love with an area the Zulus called ‘the Valley of Heaven’. He vowed one day he would buy it, and thirty years later, he did.” As Peter grew up there, the reserve became home to a luxury villa, a Jurassic Park-style adventure park, and a luxury hotel and conference center. “I grew up in this environment, where wild animals were all part of it. I grew up in a world of hotels and hospitality.”
When it came to going to university, Peter chose to attend Les Roches. It was a move that paid off – soon Peter was rising up the ranks of leading hotel chain Hilton, becoming one of their youngest directors. A glittering hospitality career in diverse areas such as Saudi Arabia, Jamaica and Dubai soon followed. “At Les Roches, you learn to get on and interact with people from different countries,” Peter says. “I had a lot of fun there, both recreationally and from the activities the university provided.”
It was in Dubai where Peter received the news that his father was terminally ill. “He told me he only had a few months to live, so I packed up pretty quickly and returned to the UK.” Peter stayed on for six months after his father’s passing to support his mother, before securing an amazing position in Malaysia. “I was a Company Director, looking after the sales and marketing for 24 hotels,” Peter explains. He had the job of a lifetime, but something wasn’t right. “Mentally, I was in a terrible place.” Soon he found himself back in the UK, pondering his next move.
“When I was 16, I had dabbled in acting and modelling, so I thought I might as well try it for a bit while I looked for a new job,” Peter says. This led to a commercial with Ford and a recommendation from its impressed director. “I then got invited to take on a small role in an independent British film. This is where things changed. I kept getting more calls.” Soon, he found himself chewing the scenery with the likes of Brad Pitt (Allied), Liam Neeson (The Commuter) and Mark Wahlberg (Transformers: The Last Knight). “When I was on set, it was a weird moment – something ignited in me. I found it easy to be in front of the camera. I realized that if I was onset chatting with Brad Pitt, then I must be doing something right.”
The acting was the start of Peter’s “healing” after the passing of his father, and gave him “something to focus on.” This healing has continued with his book, The Boy from the Wild, a story highlighting his South African upbringing, his time at Les Roches, his new career and his rock-solid relationship with his dad. “It’s designed as a tribute to my father, to give him a legacy,” Peter says. “It’s an inspiring book that will hopefully make people stop and think ‘why not?’”
The Boy from the Wild dedicates a chapter to Peter’s time at Les Roches. What does he feel is the important lesson he learnt from his time with the school? “At Les Roches, you’re hid away in the mountains, and there’s that initial fear of how you’re going to survive there,” he says. “For me, the biggest lesson I learnt was the way of life, and the experiences you get from being there. The life lessons I have taken from Les Roches have been just as valuable as the academic ones.”
